Cancellation Policy

Tour:

Canceled By Client:

If canceled by client, cancellation charge for any of our tours, excursions, holiday package es and other services will be as follows :

Cancellation more than 30 days before the tour/ service :

30% of the total price will be deducted. The rest of the deposit will be refunded(except the 3.5% credit/debit card processing fee).

Cancellation from 30 days to 2 days before the tour/ service :

50% of the total price will be deducted. The rest of the deposit will be refunded(except the 3.5% credit/debit card processing fee).

Cancellation on less than 2 days before the tour/ service :

No refund will be provided

Cancellation by Eco Trippers :

If for any unexpected reason Eco Trippers cancel a booking, we will give you an option to move the booking to a different day without any additional charge, if that work for you. Otherwise we will provide a full refund of the deposit ( except the 3.5% credit/ debit card processing fee which never reaches our account).

Cancellation Procedure :

  • All cancellation must be done by replying the booking email.
  • No cancellation without written format in reply of the booking email will be accepted.
  • Cancellation over phone, WhatsApp, Viber, IMO or any other way other than mentioned above will not be accepted

Air Ticket :

  • Most of the Budget Air Lines Ticket is nonrefundable. You can see their terms and conditions when you buy there ticket.
  • If client wants to cancel an International refundable ticket, we charge a service fee of BDT 1,500 per PAX in addition to the charge by airlines. We will refund the amount after deducting our service fee. Please note that it takes a minimum of 12 bank days to complete the refund process. Moreover it may take longer than that period, it may very Airlines to Airlines refund Policy. This is not applicable for non-refundable tickets.
  • In case of cancellation of Bangladesh Biman Airlines flight, refund will be processed within a minimum of 12 bank working weeks as per airlines policy.
  • In case of Air India half portion flight refund, refund will be processed within a minimum of 12 bank working weeks as per airlines policy.
  • For Saudia Airlines flights, refund will be processed within a minimum of 12 bank working weeks as per airlines policy.

Hotel:

Eco Trippers provides various types of Accommodation service. This includes hotels, hostels, serviced apartments, B&Bs, rooms for rent, cottages, etc. By making a booking through the Eco Trippers, you accept the following hotel's terms and conditions and Cancellation Policy. So when you cancel any accommodation you will get return your money accordingly there Organization policy. We will return your money (it may take 7-10 days, sometimes it takes longer than that) when we received that money from that organization. At that time we will charged BDT 500/ per day as our service charge.